Emergency Contact Information

How to Reach Public Safety Assistance

911 is the number to call in an emergency.

Please Note: Emergency Assistance IS NOT available through this website.

Reaching the Maplewood Police Department for Non-Emergencies:

If you have a

non-emergency police department related matter

please call:

(314) 645-3000.

This number will connect you to a dispatcher who will ask you questions and connect you to a Maplewood public safety representative based on the nature of your call. Again, if your call is related to an emergency situation please call 911

Reaching the Maplewood Fire Department for Non-Emergencies:

If you have a

non-emergency fire department related matter

please call:

(314) 645-3666

. This number will connect you to the Maplewood Fire Department staff and they will be able to answer your questions about scheduling a car seat installation, bike helmet applications, etc. Again, if your call is related to an emergency situation please call 911.

Tips on When to Call 911 from 911.gov


In an emergency, call 911 or your local emergency number immediately from any wired or wireless phone.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.
When you call 911, be prepared to answer the call-taker’s questions, which may include:
  • The location of the emergency, including the street address.
  • The phone number you are calling from.
  • The nature of the emergency.
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency.
Remember, the call-taker’s questions are important to get the right kind of help to you quickly.
Be prepared to follow any instructions the call-taker gives you. Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR.

Finally, do not hang up until the call-taker instructs you to.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.

More Information:

Almost without exception, you cannot access 911 help via text message, although new technology and regulations are anticipated that will make this possible in the future. In an emergency, dial 911 from a regular or wireless phone to access emergency help.